Templum Dianae™ is an editorial imprint of Gold Tiger Media LTD (Company No. 16769025).
Gold Tiger Media does not sell directly to the public on this website.
All returns, refunds, and cancellations for our titles are managed by our distribution and retail partners, as listed on the Distribution page:
https://templumdianae.com/distribution
(If this page is not yet live, see our group page: https://goldtigermedia.com/distribution.)
If you purchased from a retailer (Amazon, bookstores, apps)
Your contract of sale is with that retailer/platform. Please follow their standard policy and use their returns centre/support to request:
Returns or exchanges
Refunds for damaged/defective items
Order cancellations or address changes
Each retailer sets time windows, condition requirements, and refund methods. Eligibility and processing times are determined by the retailer’s terms.
If you are a trade account (bookstores, libraries, wholesalers)
Please process returns/refunds through your usual distributor interface (e.g., Ingram) according to your account’s discount/return terms. For escalations, include:
ISBN and title
Quantity and reason code (e.g., damage, misprint, freight issue)
Proof of issue (photos of damage/print fault, packing labels)
Damaged, defective, or misprinted copies
Retailers/distributors typically require photo evidence (cover, interior issue, packaging) and the order/PO number. They will advise whether to return or dispose of the item and will issue the appropriate refund or replacement.
Digital products (eBooks) and audiobooks
Availability and refunds are governed by the platform’s policy (e.g., Kindle, Apple Books, Kobo, Audible). Many platforms limit refunds for downloaded/consumed content except where required by law or for technical defects.
Cancellations & order changes
Most orders are fulfilled automatically (often via print-on-demand), so cancellations or address changes may not be possible once production has started. Contact the retailer immediately with your order number.
Statutory rights
Nothing in this page limits your statutory rights under applicable consumer law. Retailer/distributor policies apply in addition to those rights.
Need help identifying the correct channel?
If you’re unsure which partner handled your order, email [email protected] or [email protected] with:
Your name and the email used for the purchase
Retailer/platform name (if known)
Order number and ISBN/title
We’ll point you to the correct returns/refunds channel for that purchase.
Note: We may update this page to reflect changes in partners or policies. For current distribution partners, see: https://templumdianae.com/distribution.
Templum Dianae™ is a trademark and © copyright of Gold Tiger Media LTD. All rights reserved.
